j600g Privacy Policy — Your Information Is Our Responsibility

1. Introduction and Scope of Application

j600g ("we", "our", "platform") is a trusted online gaming service provider in Bangladesh. We give the highest priority to the privacy of our users' personal information. This privacy policy ("Policy") describes how we collect, store, use, and disclose information, and how we protect your privacy.

This policy applies to everyone who uses the j600g website, mobile services, and any of our digital products. By registering on our platform or using our services, you consent to the terms of this privacy policy.

2. What Information We Collect

We may collect various types of information to provide our services. This information is collected in two main ways: directly from you and automatically through our systems.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact information
• National ID or passport number (for identity verification)
• Payment-related information — such as bKash, Nagad, or Rocket account details
• Your chosen password and security question answers
• Any information provided when contacting our support team

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Logs of your activity on the platform (game history, transaction records)
• Information from cookies and similar tracking technologies
• Session information and time spent on the site

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may sometimes collect information through approved third-party verification agencies. Such data collection is always conducted in compliance with applicable laws and regulations.

3. How Collected Information Is Used

j600g uses collected personal information only for the following legitimate purposes, and we ensure that under no circumstances will your information be used for unnecessary or unauthorized purposes.

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing transactions — managing deposits and withdrawals
• Personalizing your service experience
• Providing customer support and assistance

3.2 Security and Legal Compliance

• Preventing fraud, money laundering, and cybercrime
• Complying with applicable laws and regulations
• Enforcing responsible gaming limits
• Maintaining records for dispute resolution and audit purposes

3.3 Communication and Marketing

• Sending important service-related updates
• Sending promotional offers and bonus information with your consent
• Analyzing user experience to improve the platform

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve the functionality of our website and to provide you with a better experience.

4.1 Types of Cookies

• Essential Cookies: These are necessary for the basic functionality of the website. Without them, some services may not work properly.
• Performance Cookies: These help analyze how users interact with the site, which helps us improve our service quality.
• Functionality Cookies: These remember your preferences and settings, such as language selection.
• Analytics Cookies: These monitor site traffic and usage patterns.

4.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note, however, that disabling certain cookies may limit some features of the platform.

5. Information Disclosure and Third Parties

j600g does not sell your personal information or transfer it to third parties for commercial purposes. However, in certain circumstances we may share information with the following parties:

5.1 Service Provider Partners

We work with selected third-party partners for payment processing (bKash, Nagad, Rocket), technical support, and security verification. These partners may only use information as directed by us, and they follow the same strict privacy standards as this policy.

5.2 Legal Obligations

In the case of court orders, lawful requests from law enforcement agencies, or other legal obligations, we may be required to provide the necessary information.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance and the new entity will be bound by the terms of this privacy policy.

6. Data Security Measures

We have implemented industry-standard technical and organizational measures to protect your personal information. Our security infrastructure is continuously reviewed and improved.

6.1 Technical Safeguards

• All data transmissions are secured using SSL encryption technology
• Sensitive information is stored with the highest-grade encryption
• Firewalls and intrusion detection systems are active at all times
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication is available

6.2 Organizational Safeguards

• Only authorized personnel have access to personal information
• All staff receive regular training on data protection and privacy
• A rapid response plan is in place for data breach incidents
• Third-party service providers are bound by confidentiality agreements

6.3 Response to Data Breaches

In the event of a data security breach, we will notify affected users within the timeframe required by applicable law and take the necessary corrective steps.

7. Data Retention Period

We retain your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

7.1 Active Account Data

While your account is active, we retain all your account information and transaction history. This information is necessary for service delivery, dispute resolution, and legal compliance.

7.2 After Account Closure

Even after an account is closed or deactivated, we may retain certain information for a specified period for legal compliance and fraud prevention purposes. Once that period has passed, the information is securely deleted.

7.3 Technical Logs

To ensure system security and performance, technical logs are automatically deleted after a set period.

8. Your Rights and Controls

j600g believes you should have full control over your own personal information. The following rights are protected for you:

8.1 Right to Access Information

You can find out at any time what information we hold about you. To do so, submit a request to our support team.

8.2 Right to Correct Information

If any of your personal information is inaccurate or incomplete, you can request that it be corrected.

8.3 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, we may be required to retain certain information due to legal obligations or legitimate business needs.

8.4 Right to Object to Processing

You can object to the use of your information for marketing purposes. In that case, we will stop marketing communications.

8.5 Right to Data Portability

You have the right to request a copy of your account data in a common format.

9. Protection of Minors

j600g strictly provides services only to users aged 21 and above. We do not knowingly collect any personal information from minors.

We take age verification steps during the registration process. If a person registers using false information and this is later identified, we will immediately close their account and delete the collected information.

If you believe a minor is using our platform, please notify our support team immediately.

10. Changes and Updates to the Privacy Policy

We may review and update this privacy policy from time to time to keep pace with changes in our services, technology, and legal requirements.

If significant changes are made to the policy, we will notify you in the following ways:

• A notice will be sent to your registered email
• A clear notification will be displayed on the website
• The "Last Updated" date at the top of the policy will be changed

Continued use of the platform after an update will be taken as your agreement to the revised policy. However, if you do not wish to accept the changes, you may close your account and stop using the service.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the methods below. Our dedicated support team is always ready to assist in Bengali.